In Blog, Solar for Beginners

152 Electroy in Administration

Electroy Solar closed their doors on Friday 4 July 2015.
A sad day for all the employees of a great solar power company, and by all reports a top bloke, Troy Hanifin. An unfortunate day for Electroy’s past customers who will no doubt be asking, “What happens to my solar warranty?”

*DISCLAIMER: MC Electrical is not affiliated with Electroy or any other third party sales companies. However, we have been in the solar industry for over 12 years, we know who does good work and who doesn’t. 

Is my inverter and solar panel warranty still valid?

A further concern is Electroy was taking on the warranty work for Biosolar (who went into liquidation last year) and Five Star Solar Consultants (who are also now insolvent). Fortunately, most solar panel and inverter manufacturers that these companies used are still trading. Your inverter warranty and solar panel warranty should still be valid. MC Electrical have an experienced solar warranty team and is happy to help out with panel or inverter warranty claims. Generally, a service call will be charged to the customer to diagnose the fault, however, most solar panel and inverter manufacturers cover the cost of the second service call to replace the product. Call Ryan or Mark from our technical department on 07 36070090, or our main line, 07 32683836.

Lessons learnt.

It is alarming how many solar businesses have preceded Electroy and have gone bust, bankrupt, insolvent, into receivership, administration, liquidation or whatever you want to label it. It calls for solar companies once again to examine their business principles. So what can we learn from these companies to ensure the longevity of MC Electrical?

  1. Customer satisfaction. In the age of the internet, customer satisfaction is more important to the success of a business than at any other time in history. Good news travels fast, bad news travels faster. It is our aim that every customer is a raving fan of our MC Electrical – so that they can’t help but tell their friends. On the flip side, mistakes will happen in business, so it is always our aim to address any mistake we make as quickly as possible.
    Charging the right price is a big part of customer satisfaction. Ripping people off (BioSolar) will only lead to short-term success while charging too little will not allow for the investment required to run a quality business that will be around to keep their warranty commitments.
  2. Product choice. So many solar businesses have fallen into the trap of importing cheap panels, inverters or isolators. When these products fail in droves, businesses are financially forced to close. The way to avoid this is to stay technically based. Our tagline is”We know solar” – because we focus on researching and testing products – keeping ahead of the curve, and avoiding potential disaster products. Failure to do this, dare I say, was the demise of Five Star Solar Consultants.
  3. Long-term focus. With the ups and downs of the so-called Solar-Coaster, solar companies have often had a short-term focus on their business – as if the sun may not rise next year.  With this mindset, businesses charge on and expand ahead of the ability of their business processes. Everyone who knows Troy speaks highly of him – but it seems it was an insatiable thirst for growth that was his downfall. Longevity, on the other hand, requires passion to be tamed with patience, and quantity curbed with quality.


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24 Comments on Electroy in Liquidation

Gary Underwood said : Guest Report 2 years ago

Our solar panels installed by Electroy in 2015 are totally shot and had to be turned off for safety reasons. Can you tell me the panel warranty on these 20 Phono 250WQ panels?

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Mark C said : administrator Report 3 years ago

Hi Sue, If Electroy installed your system, I'm afraid your warranty disappeared when they did. Electroy Phoenixed and came back as IInergy.

Sue Hobbs said : Guest Report 3 years ago

Solar panels installed 2014. Current problem with a water leak possibly related to bracket installation. Please advise regarding status of installation warranty.

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Mark C said : administrator Report 5 years ago

Hi Karen. It sounds like it is out of warranty. I'd recommend replacing it with a Fronius, but it will cost you well over $2000. You'll need to contact your local solar company.

Karen said : Guest Report 5 years ago

Not good I’ve only just found out about Electroy. I have a 5kw Growatt inverter, installed April 2014. It no longer works. Who should I contact regarding the warranty please?

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Mark C said : administrator Report 5 years ago

Hi Wayne, It's rough. What's worse is they packed up shop and opened another one.

Wayne Bryant said : Guest Report 5 years ago

i have'nt received any emails or phone call about the liquidation that Electroy has gone bust, i have only just been told about it, so who do i call then if theres any problems with my solar power system, it would have be nice to receive an email, phone call or a letter in the mail stating the Electroy went into liquiddation, gees what very poor customer service they give there customers lucky my solar power has been fully paid for, what a joke on Electroys & who ever was handling this!

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Debbie Bell said : Guest Report 5 years ago

My inverter is trying to connect E031 coming up. Internal error. Who the hell do we contact. All customers should have received notification by mail about this liquidation and who to go to for problems. This country is absolutely a bloody joke how they look after citizens.

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Mark C said : administrator Report 5 years ago

Hi Christine, good news possibly .... If the panel and inverter manufacturer is still in Australia, you can claim your warranty through them.

christine chapman said : Guest Report 5 years ago

Had an Electroy solar system installed in 2014 fault light is on only found out today they went bust wondering what I do next. And will I still have the 10 year warrnty?

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Mark C said : administrator Report 5 years ago

Jo, Hmmm.

jo said : Guest Report 5 years ago

The problem is Australia is too dumb and stupid to make their own solar units, there fore they rely on the crap produced in China so as a country we have only our stupid selves to blame.

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Mark C said : administrator Report 7 years ago

Hi Cheryl, Sure, call ABB on 02 9735 3111. Abb bought out Aurora (power one) several years ago. Your warranty should be fine with them.

Cheryl kennedy said : Guest Report 7 years ago

Hi we had electron install our solar in 2014 and now the inverter is blank... looks like no power to it. We were supposed to get an aurora but it is an ABB. Can you advise on the warranty process as it has a five year warranty.

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Mark C said : administrator Report 7 years ago

Hi Kevin. I may be wrong, but It sounds like they were taking advantage of you and the generous RECs scheme. They probably put cheap and nasty panels back on your roof, claimed $5000 from in RECs, and $2500 from you. If you call my office on 32683836 and tell them what it is about, I'd be keen to talk to you, find out more, and help you get to the bottom of this. Mark

Kevin dwyer said : Guest Report 7 years ago

I had arkana solar group contact me. They came and inspected our system (installed by electroy) and found it was only working half compassity , they replaced all the panels at a cost to me of $2500, shouldn't they be replaced under warranty as it was only 2 years old

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Plu42jiKoyh said : administrator Report 7 years ago

Hi Julia. Electroy is no longer trading. Effecta, as I understand is not either. If you are in the Brisbane area, call us on 32683836 and we can help you get your solar working again.

Julia tsang said : Guest Report 7 years ago

Electron installed my solar system 20/07/2012.REC Panels, German Effecta inverting. Is my system still under warranty . My system is not functioning since last Friday. What should I do now?

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Plu42jiKoyh said : administrator Report 8 years ago

Hi Chris, sorry for the late reply. It may not be an issue. In short if you live in the suburbs, it's probably not an issue. If you live out on acreage (with voltage issues) it may be an issue. I explain the potential problem in this blog "Do I need a three phase inverter". If it is a problem, and you have an ABB inverter, we may be able to solve it another way. Otherwise your looking at spending over $2500. If you are in South East Qld, give us a call on 32683836 and we'll be able to help you out. Mark

Chris Mason said : Guest Report 8 years ago

Hi Mark. We had our 12 panels (3k) system installed by Electroy in June 2015. We were provided with a 1 phase inverter when it appears we need a 3 phase model. We are not getting anywhere near the savings we were promised by the sales guy. Is is possible to swap our current inverter with the more compatible 3 phase inv (our home has a 3 phase supply from the grid) At what cost, if any? Thanks, Chris

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Chris Mason said : Guest Report 8 years ago

Hi Mark. I live on the Central Coast of NSW. Electroy organised the installation of my solar panels in June/July 2015. No problem with that but it seems the inverter installed should have been a 3 phase model. My home has a 3 phase supply. Is it possible to swap over my inverter to a 3 phase model at little (or no) extra cost? We would have been happy to pay the extra if we'd been advised by the sales guy of the advantages. We are only saving $50-$60 per quarter on our electricity bill. Not nearly what we were promised. I notice that the Govnmt is on a campaign to encourage more solar users. I am hoping that something can be done with their help. Thanks, Chris Mason.

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Plu42jiKoyh said : administrator Report 8 years ago

Hi Lutu, If you leave your name on our contact us page, we will contact you and work out submitting a form to Energex (if you are in South East Qld) or call 0732683832 during business hours.

Lutu said : Guest Report 8 years ago

can you please tell us how we can get our paperwork, we have found out from our electricity company we have not saved a cent on our solar due to the fact that our solar is not working cause they need the installation paperwork, very frustrated as we are paying for a solar being promised to save which we are not saving anything. please let us know who we contact or if we can get the installation, have even tried contacting the person who installed it but he is now not replying....please Help, Fustrated !!!!!

Andrew Jensen said : Guest Report 8 years ago

Hello just read this as hoe electroy doesn't trade anymore. Do u come to maryborough at all in qld. My inverter is still in warrant and the fault comes up as on ac connection. Your help would be greatly appreciated

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