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152 Electroy in Administration

Electroy Solar closed their doors on Friday 4 July 2015.
A sad day for all the employees of a great solar power company, and by all reports a top bloke, Troy Hanifin. An unfortunate day for Electroy’s past customers who will no doubt be asking, “what happens to my solar warranty?”

*DISCLAIMER: MC Electrical is not affiliated with Electroy or any other third party sales companies. If you have warranty or workmanship issues please seek support from your local solar electrician or review the Clean Energy Council dispute and complaints page for support options.

Is my inverter and solar panel warranty still valid?

A further concern is Electroy was taking on the warranty work for Biosolar (who went into liquidation last year) and Five Star Solar Consultants (who are also now insolvent). Fortunately most solar panel and inverter manufacturers that these companies used are still trading. Your inverter warranty and solar panel warranty should still be valid. MC Electrical have an experienced solar warranty team and are happy to help out with panel or inverter warranty claims. Generally a service call will be charged to the customer to diagnose the fault, however most solar panel and inverter manufacturers cover the cost of the second service call to replace the product. Call Ryan or Mark from our technical department on 07 36070090, or our main line, 07 32683836.

Lessons learnt.

It is alarming how many solar businesses have preceded Electroy and have gone bust, bankrupt, insolvent, into receivership, administration, liquidation or whatever you want to label it. It calls for solar companies once again to examine their own business principals. So what can we learn from these companies to ensure the longevity of MC Electrical?

  1. Customer satisfaction. In the age of the internet, customer satisfaction is more important to the success of a business than at any other time in history. Good news travels fast, bad news travels faster. It is our aim that every customer is a raving fan of our MC Electrical – so that they can’t help but tell their friends. On the flip side, mistakes will happen in business, so it is always our aim to address any mistake we make as quickly as possible.
    Charging the right price is  a big part of customer satisfaction. Ripping people off (BioSolar) will only lead to short term success while charging too little will not allow for the investment required to run a quality business that will be around to keep their warranty commitments.
  2. Product choice. So many solar business have fallen for the trap of importing cheap panels, inverters or isolators. When these products fail in droves, the businesses are financially forced to close. The way to avoid this is to stay technically based. Our tag line is”we know solar” – because we focus on researching and testing products – keeping ahead of the curve, and avoiding potential disaster products. Failure to do this, dare I say, was the demise of Five Star Solar Consultants.
  3. Long term focus. With the ups and downs of the so-called Solar-Coaster, solar companies have often had a short-term focus to their business – as if the sun may not rise next year.  With this mindset, businesses charge on and expand ahead of the ability of their business processes. Everyone who knows Troy speaks highly of him – but it seems it was an insatiable thirst for growth that was his downfall. Longevity, on the other hand, requires passion to be tamed with patience, and quantity curbed with quality.

Mark

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Andrew Jensen
Guest

Hello just read this as hoe electroy doesn’t trade anymore. Do u come to maryborough at all in qld. My inverter is still in warrant and the fault comes up as on ac connection. Your help would be greatly appreciated

Lutu
Guest

can you please tell us how we can get our paperwork, we have found out from our electricity company we have not saved a cent on our solar due to the fact that our solar is not working cause they need the installation paperwork, very frustrated as we are paying for a solar being promised to save which we are not saving anything. please let us know who we contact or if we can get the installation, have even tried contacting the person who installed it but he is now not replying….please Help, Fustrated !!!!!

Chris Mason
Guest
Hi Mark. I live on the Central Coast of NSW. Electroy organised the installation of my solar panels in June/July 2015. No problem with that but it seems the inverter installed should have been a 3 phase model. My home has a 3 phase supply. Is it possible to swap over my inverter to a 3 phase model at little (or no) extra cost? We would have been happy to pay the extra if we’d been advised by the sales guy of the advantages. We are only saving $50-$60 per quarter on our electricity bill. Not nearly what we were… Read more »
Chris Mason
Guest

Hi Mark. We had our 12 panels (3k) system installed by Electroy in June 2015. We were provided with a 1 phase inverter when it appears we need a 3 phase model. We are not getting anywhere near the savings we were promised by the sales guy. Is is possible to swap our current inverter with the more compatible 3 phase inv (our home has a 3 phase supply from the grid) At what cost, if any? Thanks, Chris

Julia tsang
Guest

Electron installed my solar system 20/07/2012.REC Panels, German Effecta inverting. Is my system still under warranty . My system is not functioning since last Friday. What should I do now?

Kevin dwyer
Guest

I had arkana solar group contact me. They came and inspected our system (installed by electroy) and found it was only working half compassity , they replaced all the panels at a cost to me of $2500, shouldn’t they be replaced under warranty as it was only 2 years old

Cheryl kennedy
Guest

Hi we had electron install our solar in 2014 and now the inverter is blank… looks like no power to it. We were supposed to get an aurora but it is an ABB. Can you advise on the warranty process as it has a five year warranty.

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