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Biosolar in LiquidationIf you have been trying to contact Biosolar to claim a solar warranty you may have found they went into liquidation and closed their doors in September 2014. Another solar sales company goes bust, and a host of customers left trying work out if their warranty is still valid. The faults your solar system will have will either be with your panels, your installation, or your inverter. The labour content of your warranty will no longer be covered – but it’s not all bad!

*DISCLAIMER: MC Electrical is not affiliated with BioSolar or any other third party sales companies. If you have warranty or workmanship issues please seek support from your local solar electrician or review the Clean Energy Council dispute and complaints page for support options.

Panels fault

Your panel will probably be CSUN, Yingli or Sungrid. All three panels were considered quality.

CSun is a still tier 1 panel, but is a lower grade tier 1 from a look at their price, their MC4 connectors, and their JBoxes. In saying this, we have not had to replace a CSun panel to date.

Yingli has always been considered a quality panel, though recently they have gone through significant financial difficulties as a company. We had had a faulty Yingli panel recently. After a several emails with Yingli, we were able to prove the fault was indeed with the panel (inside the junction box). Yingli somewhat reluctantly honoured the warranty.

 

Sungrid. From what I can tell, The Australian company Sungrid is no longer. Philip Livingston was the founder, and has now started up Redback Technologies. In January 2013, Sungrid was acquired by Urban Group, where Phil was director. Urban group of companies included the now notorious CO2 Markets and Go Energy. These companies were wound up in April 2016. Here are the contact details below – let me know if you find something I couldn’t!
Screen Shot 2016-04-19 at 11.36.39 PM

 

 

 

 

 

 

 

I have had two cases where Sungrid panels had  “spider legs” in the cell. If this is the case and your system is performing poorly, it will be worth replacing all panels. Fortunately, the REC scheme covers most of the cost of replacing panels. It still may cost you $1000 or more for the labour and bringing the system up to current standards so we can claim the REC’s.

Sungrid panel Spider Legs

 

 

 

 

 

 

 

Installer error

Bio-solar used subcontractors to do their installations, which often would mean installation issues. However Bio-solar were exceptionally good at quality control, sending inspectors around to every installation after it was complete. So, while your installation is probably not a disaster, mistakes do happen, and you may have workmanship fault. The most common workmanship fault we find is water ingress in DC isolators and hot connections in MC4 plugs. These issues are an easy and often inexpensive fix. Again, we can help you with that.

Inverter faults

BioSolar mostly used Aurora (now ABB) inverters, and they occasionally used Samil inverters. As these inverters both come standard with a 5-year warranty, and BioSolar was founded just over five years ago, your inverter is probably still in warranty.

ABB inverters were, it seemed, one of the best inverters on the market at the time. However, in the last 12 months we have seen our fair share of ABB faults, to the point that we have formed a good working relationship with the ABB warranty department.

Samil inverters, on the other hand, are more of an average inverter – especially the earlier models that BioSolar installed. Getting warranties through the Chinese company can be a little more tricky, and you may be waiting a while – but we’ve never failed to eventually get one replaced. Samil no longer pay for the labour to replace the inverter, so you may be up for 2 callout fees if required.

So who covers the warranty?

Although BioSolar is closed, your panels and inverter should still be covered under the manufacturer’s warranty by the manufacturer. However identifying the issue and workmanship errors are not.

MC Electrical is not affiliated with Biosolar in any way, and we have not taken over their warranty. However, for a charge, we can identify and repair a fault, or lodge a warranty with the manufacturer. You should be able to have your solar up and running for less than $300 providing the inverter manufacturer pays for the second call out.

 

If you’d like help you getting your solar up and running again, give us a call on 3268 3836.

Mark Cavanagh

Sort by:   newest | oldest | most voted
Carol
Guest

I have a “is it covered by warranty?” question about Sungrid Solar panels installed July 2014. Thanks

michael still
Guest

i have an inverter that is showing a relay fault it was installed 22/11/12. and is still under warranty, the inverter is a samill installation no 008108

Dallas Aitken
Guest

Our 5 Kw system was put in 2 years ago by biosolar ID 7337. Inverter is coming up with a GFCI fault (ground fault). It will reset and run for a while but the next day it has the same fault. Not sure if it faults quicker with full sun, been overcast the last few days. Any suggestions?

Dallas Aitken
Guest

I left a message yesterday. The inverter is a Suntwin 5000TL. I can reset the alarm in the morning (GFCI failure). The inverter works fine all day. As it gets dark all lights and displays go out (not sure if this is normal) and in the morning the alarm light is back on. Is this an inverter fault ?

Greg Braithwaite
Guest

I purchased a Solar System through BioSolar. I have the Aurora Uno system. It was installed in 2013. It is coming up with the Error Int.Error E031. Are you able to help with this and is it covered under the Warranty?

Graeme Seaton
Guest

Bio Solar installed a 6KW system for me in January 2014. I have recently discovered that 16 of the 24 Sungrid SG250P6HP panels have micro-cracking, which looks like the “spider cracking” in your photo above. What can I do about this problem ?

Sampath Padmawansa
Guest

Hello, My ABB inverter, installed on 23/07/2013 has packed up. (This was identified by a professional electrician). How do I get this replaced as it is still under warranty ? Sam

Kerryn
Guest

Hi Bio Solar installed 24 panels in Sept 2014. Just had panels taken down for a roof respray and at least 50% have spider cracks that have been identified by the solar people removing them. They suggested I get in touch with warranty manufacturer as they are not performing property and dangerous. Who can I speak to and how do I find out which of the above manufacturers they are from. I am in NSW

Di
Guest

Hi we had solar from Bio Solar fitted in early 2014. We have an Aurora Inverter and we are getting the message missing grid. Would you be able to recommend someone in Sydney who could come out to help us please. We are in the hills district. Cheers Di

Lucas Naughton
Guest

Getting an RSO error think it’s to do with the isolators ? 0.40 is what it says on the inverter yet manual says to contact someone to fix it as it is not something simply repaired. Could you call me sometime in the future please. Biosolar has sold me a lemon as i’ve already had you lads replace my inverter.

Lisa struthers
Guest

Hi Can someone help with our solar issue as we have just discovered biosolar no loger exsist? I check the inventer readers weekly and today sunday 4th june 2017 12pm it hasnt moved from 0.1 khw ?

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